AMY LAFKO KEYNOTES
The Customer First Paradigm is broken. It's time to put your People First.
Amy shows business leaders and owners how to break free from the broken Customer First Paradigm and shift to a People First Paradigm to accelerate the growth of their organizations.
By focusing on a business’ most valuable asset – their people – leaders unlock hidden potential and expose blindspots to build highly accountable and engaged teams who can do their best work, increase customer satisfaction and free themselves from daily fire drills that cost time, money, and morale.
In her keynotes, Amy delivers a-ha moments and framework to implement real change that transform the way leaders see the connection between people and performance. While laughter and inspiration are the method, the goal is actionable information that the audience can use right away.
Amy Lafko's keynote topics
Designing a Future-proof Organization
Why Customer-First is Strangling your Business
How to Lead Where There is No Path
What's Your Motto?
About Amy Lafko
As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.
It was the a-ha moment that inspired Amy to create The Cairn Method which is grounded in a People First Paradigm based on the knowledge that you’ve got to grow your people to grow your business.
As a sought-after speaker, facilitator, and author, Amy is bringing the secrets of the People First Paradigm to transform organizations and their leadership by shifting the way owners and leaders view the lifecycle of their employees.
Her forthcoming book, People First Paradigm. Breaking away from the Well-intentioned Customer First Model, Amy provides a framework for organizational design and leadership within the that reveals the blind spots that hold businesses back from achieving the success they desire, Amy reveals the CAIRN method to designing your organization for optimal alignment, accountability and growth.
Amy’s credentials include: MSPT from Ithaca College, MBA fromLoyola University of MD. Certifications in DISC, Driving Forces,Emotional Intelligence and 7 Stages of Growth™.