The Customer First Paradigm is broken. It's time to put your People First.

Amy shows business leaders and owners how to break free from the broken Customer First Paradigm and shift to a People First Paradigm to accelerate the growth of their organizations.

By focusing on a business’ most valuable asset – their people – leaders unlock hidden potential and expose blindspots to build highly accountable and engaged teams who can do their best work, increase customer satisfaction and free themselves from daily fire drills that cost time, money, and morale.

In her keynotes, Amy delivers a-ha moments and framework to implement real change that transform the way leaders see the connection between people and performance. While laughter and inspiration are the method, the goal is actionable information that the audience can use right away.

Amy Lafko's keynote topics

Amy connects the power of The Cairn Method and the People First Paradigm with leadership insights to solve business and life challenges in her customizable keynotes that are crafted to your audience and designed to entertain and teach (so the learning last long after the event).

Designing a Future-proof Organization

Covid has shown us that the world can be turned upside down in a heartbeat. In this session you’ll discover how to future-proof your organization to thrive in even the most challenging environments by focusing on your best asset: your people.

Why Customer-First is Strangling your Business

The Customer First Paradigm is broken. In order to thrive, you must shift to the People First Paradigm. Discover how to design a People First organization including the systems and structure to grow your people so you can grow your business.

How to Lead Where There is No Path

It can be challenging to see a clear path for growth for your organization. Discover how to create your own leadership cairns and achieve goals and success in your organization by establishing the path to success, clarifying the best route when more than one option is available and identifying hidden obstacles and opportunities. Transform your team and your organization.

What's Your Motto?

There are so many different situations we face each day and this session asks you to consider your motto for these situations. Through humora nd storytelling, Amy reveals the story for her motto,“Every Problem is a Chance to Build a Relationship,” and how it has changed her life. Not leaving empty-handed, you’ll have the opportunity to craft your own motto to spark subtle shifts in your subconscious to unlock your hidden potential.

About Amy Lafko

Amy Lafko helps organizations solve their people problems to build teams who work together and get the job done – and achieve new levels of success and fulfillment.

As a Physical Therapist, Amy spent years in school learning best practices for patient care and how to put the patient first. Like so many technically skilled clinicians, she advanced to a leadership role. Spending 20+ years in operational leadership, she had an epiphany: Putting the customer first isn’t the path to success or fulfillment. Rather, the most successful organizations and practices put their people first – and exceptional customer care, profitability, and effectiveness naturally followed.
It was the a-ha moment that inspired Amy to create The Cairn Method which is grounded in a People First Paradigm based on the knowledge that you’ve got to grow your people to grow your business.

As a sought-after speaker, facilitator, and author, Amy is bringing the secrets of the People First Paradigm to transform organizations and their leadership by shifting the way owners and leaders view the lifecycle of their employees.

Her forthcoming book, People First Paradigm. Breaking away from the Well-intentioned Customer First Model, Amy provides a framework for organizational design and leadership within the that reveals the blind spots that hold businesses back from achieving the success they desire, Amy reveals the CAIRN method to designing your organization for optimal alignment, accountability and growth.

Amy’s credentials include: MSPT from Ithaca College, MBA fromLoyola University of MD. Certifications in DISC, Driving Forces,Emotional Intelligence and 7 Stages of Growth™.

Complete this speaking Inquiry to bring Amy to your next virtual or in-person event.

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